Contact support
Email support@tradesnap-ai.com for help with anything in TradeSnap AI. A person at Fun Lion Studios reads and answers every message.
What to include
A few details help us understand the problem without seeing more customer information than we need:
- the app version, from Settings → About;
- your phone or tablet model and its iOS or Android version;
- the screen, button or step involved;
- what you expected and what happened instead; and
- the exact error message, with customer details removed where you can.
Never email your password, a sign-in code or link, or an unredacted customer conversation unless support has confirmed a secure way to send it.
Signing in and email
Tap Forgot password? on the sign-in screen for a reset email. If a confirmation or reset email does not arrive, check your spam or junk folder and that the address is spelled correctly, then ask for another.
To delete your account, follow the steps on Delete your account.
Subscriptions and Pro
- TradeSnap Pro is bought and renewed through the App Store. To change or cancel it, open Settings in TradeSnap AI and follow the link to your Apple subscriptions.
- Paid but still on the free plan? Tap Restore purchases in Settings while signed in to the account you bought Pro with.
- Refunds are decided by Apple. Request one at reportaproblem.apple.com.
- If Pro ends, nothing you made is deleted; the free plan’s allowances apply to new work. See the terms.
Referrals
- Find your invite code and link under Refer a friend in the app.
- Forgot to enter a code when you signed up? You can add one in the app within 14 days of signing up, as long as you have never subscribed.
- You earn a free month of Pro when someone you invited has made two paid monthly payments or one paid yearly payment. App Store subscribers claim it in the app; if it can’t be claimed yet, it stays saved until it can.
- The full rules are in the terms.
Quote links and invoices
- A customer quote link shows the quote exactly as you sent it. Your customer can accept, ask a question or decline, and you are notified in the app.
- Made a newer quote for the same work? The old link stops taking answers, so your customer can’t accept a price you’ve replaced. Share the new quote with them.
- Use Bill Work to invoice work you never quoted. Anything you didn’t give a price for stays blank, so check every line before raising the invoice.
Notifications
TradeSnap AI tells you when a customer opens, accepts, declines or asks about a quote — without showing their name, the amount or what they wrote, so a locked screen gives nothing away — and reminds you of the follow-ups you schedule. Turn notifications on or off in your phone’s settings for TradeSnap AI.
Privacy and data requests
For access, correction, deletion, restriction, objection or portability requests, email support@tradesnap-ai.com with the subject “TradeSnap AI data request”. We may need to confirm your identity.
The Privacy policy explains what the service handles and the choices you have.
Security reports and urgent issues
If you believe you have found a security problem, email support with the subject “Security report”. Do not access, change or download anyone else’s data, and do not share details publicly.
TradeSnap AI is not an emergency service. For immediate danger involving gas, electricity, fire, structural safety or another hazard, stop work and contact the appropriate qualified or emergency service.